Returns and Refunds


  1. Eligibility for Returns:

    • You may be eligible for a return or exchange if the item(s) you received are damaged, defective, or significantly different from what was described on our website.
    • Returns are typically accepted within 14 days from the date of delivery.
  2. Conditions for Returns:

    • The item(s) must be in their original condition, unworn, and with all tags and labels attached.
    • Please ensure that the original packaging is intact and included with the return.
  3. Initiation of Return:

    • To initiate a return or exchange, please contact our customer support team within the specified return period. Provide them with your order details and a brief explanation of the reason for your return.
    • Our customer support team will guide you through the return process, provide a return authorization number, and assist you with any further instructions.
  4. Return Shipping:

    • The customer is responsible for the cost of return shipping, except in cases where the item(s) received were damaged, defective, or incorrect.
    • We recommend using a trackable shipping method to ensure that your return package reaches us safely.
  5. Refunds and Processing Time:

    • Once we receive the returned item(s) and verify their condition, we will process your refund.
    • Refunds will be issued to the original payment method used during the purchase.
    • Please allow up to 7 business days for the refund to be processed and reflect on your account. The exact time may vary depending on your bank or payment provider.

Our Design Mission

Wir sind ein luxuriöses Schal-Designerhaus in Berlin und widmen uns der Kreation exquisiter und zeitloser Stücke – gefertigt aus den edelsten Materialien und mit modernster Webtechnologie. Unsere Schals sind mehr als nur Accessoires; sie sind ein Ausdruck der Schönheit und Anmut, die in jeder Frau steckt.

Adresse:

LA FERANI XU

Mühlenstrasse 8 A

14167 Berlin GERMANY

Info@laferani.com




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